Bilingual Registered Nurse - Telehealth

$34.00 hourly
  • Assistance Services Group
  • Apr 22, 2021
Part time Registered Nurses

Job Description

Bilingual Registered Nurse - Telehealth Academy of Excellence

Work from Home, ASG provides you with the technology equipment needed!


Start Date:



Work from Home - Ontario

Employment Type:

Permanent Part-Time

Application Closing Date:


Help people make informed healthcare decisions from the safety of your home.

As a Bilingual Registered Nurse on our Telehealth team, you will use your critical thinking skills in a completely different way. Working in the safety and comfort of your home office, you will provide a unique one-on-one patient interaction over the phone. Every call is different from parents calling about their sick child, to pandemic concerns, to patients seeking care advice for their headache, chest pain, injuries, mental health issues and more! Using our unique clinical solution software, you will assess their needs, offer appropriate health care advice, and accurately document each case. It's more than a conversation, you are making a difference by helping people become more confident in their ability to care for themselves and their loved ones.

We developed the Telehealth Academy of Excellence for full-time Registered Nurses who thrive in a self-directed learning environment. Training will combine Instructor-led Virtual Classroom sessions and learning modules to provide a flexible training schedule. If you are self-motivated and confident navigating through multiple software programs, this is for you!

A Day in the Life of a Bilingual Registered Nurse

No need to drive to work, no matter what the weather you're already there! At the start of your shift, you log in, make sure your system is connected, check your emails, and then be ready to start taking calls. You will get calls about absolutely everything and will need to triage to the best of your abilities.

You will focus on one patient at a time, listen as they describe how they feel and what they see, then use a mix of caring and intellect to determine the appropriate level of urgency and provider of care. With compassion and gentle communication skills, you will provide your caller with treatment advice and relevant health information, accurately documenting each interaction according to our clinical guidelines. In some urgent cases, you may need to dispatch emergency services or direct the patient to the nearest hospital.

It's a different kind of nursing, instead of moving from patient to patient you are sitting while you work. There is a lot to learn and always something to do, you have to give it time. It's OK if you don't know everything! We have a team of experienced nurses to support you, someone will know the answer. On breaks you can go outside, let the dog out, or just relax.

Teletriage nursing is an advanced career option that requires the same critical thinking skills as in a hospital setting without the physical demands. It is well suited to registered nurses who are problem solvers with excellent communication skills, strong technology skills and able to handle complex calls. Shifts are more regular and shorter (8 hours) and the workload is manageable.


  • Bachelor's Degree or Diploma in Nursing
  • 1 year of post-registration clinical experience as a Registered Nurse
  • Technology literacy the ability to follow written directions and replicate them on a computer
  • Ability to self-start and confidently navigate multiple software programs
  • Able to work varying shifts in our 24/7 operation mornings, afternoons, evenings and overnight shifts, including weekends and statutory holidays
  • Dedicated, quiet office space in your home with high-speed internet and a feature-free landline
  • Ability to work independently with minimal supervision
  • Ability to read, write and speak in English and French

What we provide:

  • Technology Suite (Computer, Monitors, Headsets, etc.) 
  • Paid training and vacation 
  • Comprehensive Benefits Package & RRSP Program 
  • Employee Assistance Program 
  • Complimentary Roadside Assistance and various corporate discounts 
  • Bilingual Premium of $2.50 per hour

Your future is calling - Join Our Team!




Assistance Services Group is pleased to accommodate individual needs within the recruitment process. If you require accommodation at any time throughout the recruitment process, please let us know.



For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.