Community Liaison Worker

$25.40 - $27.53 hourly
  • Vancouver Coastal Health
  • COVID-19 Screening & Testing (Mobile Testing), Goldcorp Centre for Mental Health - Downtown Eastside (DTES), Vancouver, BC
  • Nov 16, 2020
Full time Healthcare

Job Description

Come work as a Community Liaison Worker with Vancouver Coastal Health (VCH)!

Vancouver Coastal Health is looking for a graduate of a Social Services Worker Program to join our COVID-19 response team supporting COVID-19 Screening & Testing (Mobile Testing) in the Downtown Eastside community in Vancouver, BC as a Community Liaison Worker. Apply today to join our team!

The COVID-19 Isolation Support Outreach Team provides clinical support to marginalized clients who can benefit from support while isolating in their residence during the COVID-19 pandemic. The team provides short term care to clients with a focus on ensuring clients’ immediate needs are addressed. The primarily mandate of the team is to decrease community transmission of COVID-19.


As a Community Liaison Worker with Vancouver Coastal Health, you will:

  • Provide support services to clients who have mental health and drug and alcohol misuse/addiction issues.
  • Work across multiple sites, clinics, and services within an integrated health service delivery model and interdisciplinary care team that includes primary care; mental health and substance use; private General Practitioner (GP) partners and other Community Care Services.
  • Monitor clients, document and provide verbal reports on observations in accordance with standard procedures or specific direction.
  • Facilitate the use of community services/resources and provide information on community services.
  • Liaise and coordinate services with mental health, addictions, and medical professionals.
  • Plan, organize, facilitate and co-leads groups as required.
  • Participate in the process of case planning, assist clients with the activities of daily living including maintaining personal hygiene and appearance, safety, shopping, budgeting, and escorts clients to appointments.
  • Act as an advocate for clients.
  • Provide information/support related to clients with complex health care needs.
  • Establish, maintain and enhance therapeutic relationships based on respect.



Education & Experience

  • Certificate from a recognized Community Mental Health Worker or Social Services Assistant Program plus two (2) years’ recent experience supporting clients through a holistic mental health, substance use and primary care lens or an equivalent combination of education, training and experience.
  • Valid B.C. driver's license preferred.

Knowledge & Abilities

  • Knowledge of community, social and health resources.
  • Ability to keyboard 5000 keystrokes per hour.
  • Knowledge of substance misuse and of problems encountered by chemically dependent individuals; basic understanding of behavior management.
  • Knowledge and experience in providing culturally safe and competent care, specifically pertaining to Aboriginal people.
  • Knowledge and experience in Trauma Informed Practice, Harm Reduction and Recovery Oriented Care.
  • Knowledge of mental health issues and treatment.
  • Knowledge of appropriate acts ie Mental Health Act, Adult Guardianship, Public Health Act as it relates to the rights and obligations of clients and staff.
  • Knowledge of community, social and mental health resources in the DTES.
  • Ability to demonstrate and assist client with activities of daily living.
  • Ability to establish and maintain rapport with clients.
  • Ability to observe and recognize changes in clients.
  • Ability to deal effectively with conflict situations, manage aggressive behaviour, and use non-violent crisis intervention and behavioural management techniques.
  • Ability to work independently and in cooperation with others.
  • Ability to communicate effectively, both verbally and in writing.
  • Ability to organize, prioritize and meet deadlines.
  • Ability to establish/maintain satisfactory work relationships with the public and other employees, to deal tactfully and effectively with co-workers, public and staff from other agencies, to maintain confidentiality and to communicate effectively, both verbally and in writing.
  • Ability to work with a culturally diverse population.
  • Basic computer literacy to operate a computerized client care information system.
  • Physical ability to carry out the duties of the position.